Add Photos to a Backflow Device

Written By Casey Jaimes

• Purveyor may require photos before accepting reports
• Photos only need to be added once unless updates are needed
• Best practice: capture the full device and surrounding area

Step 1 — Search for Customer or Device 🔍

Search by:
• Address
• Customer name
• Backflow Serial / Alt ID

Step 2 — Open the Backflow Device Information 📄

Click into the Customer Profile or select the Backflow Device directly.
Click the device to expose available actions.

Step 3 — Go to Files & Pics 📸

Click the Files & Pics tab.

Step 4 — Upload or Take Photos ⬆️📸

Use one of the following:
• Drag and drop photos into the upload area
• Click Browse to select files from your device
• On mobile: selecting Browse will prompt you to take a photo or choose from your camera roll

Step 5 — Confirm Upload ✅

Once uploaded, photos will appear in the preview area.
They are now saved to the device record.

Step 6 — Continue ➡️

Photos are now attached to the device.
Proceed with reports or other actions.

Casey Jaimes
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