Frequently Asked Questions
How long does onboarding take?
About 2 weeks or less with pre-existing data.
Billing integration may extend the timeline.
What do you need from us to get started?
Your device/customer export, program rules, and tester approval list.
How long is data retained?
Indefinitely — records are preserved and not deleted.
Do we own our data?
Yes — your utility owns and controls its data.
Can multiple departments share access?
Yes — role-based access for admin users across departments.
Technology & Security
Where is it hosted?
AWS, DigitalOcean, Fly.io, and Railway.
Do you offer a REST API?
Yes — a secure REST API is available for integrations and data exchange.
What is AquaResource built with?
Rust + Vue.js + PostgreSQL.
Do you support SSO?
Yes — Google and Microsoft.
Do you support two-factor authentication?
Yes — TOTP authenticator apps.
How are payments processed?
Processed through Stripe (industry-standard processor).